Shopify Live Chat and an AI Shopping Assistant that boosts sales
Add live chat and an AI chatbot to your Shopify store in minutes, straight from the Shopify App Store. It trains on your products automatically, answers order and shipping questions, and hands off to your team when a human is needed.
- AI answers order, shipping, and tracking questions
- Recommends products with clickable product cards
- ChatGPT, Claude, and Gemini with simple human escalation
- Respond from Microsoft Teams, Slack, or Google Chat
Free plan available. Install directly from the Shopify App Store.
Updated · Order lookup · Pricing
Trusted by thousands of businesses worldwide
Your AI Answers Like Your Best Salesperson
Customers ask real questions in plain language. Your AI agent recommends products with clickable cards, checks order status, and knows your shipping and return policies.
- "Any trail gear under $100?" AI replies with a carousel of in-stock products.
- "Where's my order?" AI pulls live tracking and delivery dates from Shopify.
- "I need a human." The conversation escalates to your team in Teams or Slack, with full context.
Why E-commerce Teams Love Social Intents
You're already in Teams or Slack all day. Now support Shopify customers there too.
Recover Abandoned Carts
Invite shoppers to chat on product and cart pages. Answer last-minute questions about shipping, sizing, or returns before they leave.
AI Handles Product Questions
Train ChatGPT, Claude, or Gemini on your product catalog. Answer sizing, availability, and shipping questions automatically 24/7, even while you sleep.
Why Shopify Stores Choose Us
The only Shopify live chat app that lets your team respond from the tools they already use.
Reduce Cart Abandonment
Answer product questions before customers leave, with proactive chat invites on the pages where shoppers hesitate.
Reply from Teams or Slack
Your team is already in Microsoft Teams or Slack. Respond to Shopify store visitors without switching apps.
AI Chatbot for Products
Train an AI chatbot on your product catalog. Answer sizing, shipping, and product questions automatically 24/7.
Boost Average Order Value
Proactive chat helps upsell and cross-sell. Recommend products while customers are browsing your store.
Match Your Brand
Customize colors, icons, and messaging to match your Shopify theme. White-label option removes our branding entirely.
Unlimited Agents
No per-seat pricing. Add your entire support and sales team at no extra cost. Scale as your store grows.
The complete AI customer support platform, all answered from the tools your team already has open.
One inbox for your storefront chat, email, WhatsApp, SMS, and Messenger. AI answers first, your team steps in from Teams or Slack.
Maya joined from Slack
Help desk built in, not bolted on. Turn any store conversation into a ticket with status, assignment, and email or SMS follow-up.
AI Actions let your agent do real work: look up orders, check inventory, and recommend products, step by step. Learn more about AI Actions
Analytics on resolution rates, response times, sentiment ratings, and where AI hands off to your team.
How to Add Live Chat to Shopify in 3 Steps
No coding required. Install directly from the Shopify App Store and start chatting with customers.
Install the App
Install Social Intents: AI Chatbot from the Shopify App Store. The chat widget automatically appears on your store.
Connect Your Team
Link your Microsoft Teams, Slack, Google Chat, or Webex workspace. Your team receives chats where they already work.
Start Selling
Answer product questions, recover abandoned carts, and convert more visitors into buyers. All from your existing chat tools.
Add to Shopify Store
Free plan available on the Shopify App Store.
Features Built for Shopify Stores
Everything you need to increase sales and deliver exceptional customer support.
AI Product Bot
Train AI on your catalog to answer product questions automatically.
Product Cards
AI recommends products with rich, clickable cards right in the chat.
Proactive Chat
Auto-trigger chats on product and cart pages to help customers.
Sales Analytics
Track chats, conversions, and revenue generated from live chat.
Auto-Translate
Chats translate automatically between your visitor and agent languages.
Order Lookup
Let customers check order status directly in the chat widget.
Business Hours
Set store hours and let AI handle chats when you're closed.
Universal Inbox
Route WhatsApp, Facebook Messenger, and SMS into one shared inbox.
Built-In Shopify Actions
Turn these on during setup in the Shopify app. The AI can read your orders and products, but it can't change them.
Order Status Lookup
Customers ask "Where's my order?" and the AI asks for the order number and checkout email. Both must match before it shares status or tracking.
Product Search With Cards
Your catalog syncs automatically, including prices, options, and availability. Product questions return clickable cards with images and links.
Answers From Your Policies
Shipping, returns, and refund answers come only from your store's own policies. The AI won't invent rates, return windows, or delivery dates.
Handoff for Changes
Order access is read-only. For refunds, exchanges, or address changes, the AI checks the order first, then brings in your team in Teams, Slack, or Google Chat.
Tickets When You're Away
If no one is available, or the customer prefers email, the AI opens a support ticket with their email and the details so your team can follow up.
Custom Actions (Pro)
Connect your own systems, such as a returns portal or shipping-rate service, with the custom API action, or send order problems to Zapier.
Your AI Learns Your Products Automatically
Connect your Shopify store and our AI automatically trains on your entire product catalog. When you add new products, update descriptions, or change prices - your chatbot learns instantly.
Sitemap Auto-Sync
Point us to your sitemap and we'll crawl and index all your product pages automatically.
Scheduled Re-Training
Set daily or weekly re-training schedules so your AI always has the latest product info.
Shopify API Integration
Direct connection pulls product titles, descriptions, variants, pricing, and inventory in real-time.
Custom Knowledge Base
Add FAQs, shipping policies, size guides, and care instructions for comprehensive training.
Respond to Shopify Customers from Anywhere
Your support team can chat with store visitors without leaving their favorite collaboration tools.
Shopify Stores Using Social Intents
From custom awards to service robots, stores run their chat with our Shopify app.
"We used the most basic version of this app for a year+ and have recently made an upgrade in order to provide some automated responses. ... They've been super responsive and willing to go the extra mile."
PopMount makes custom plaques, awards, and acrylic and glass displays. Its Shopify store runs live chat with Social Intents.
THRobotics sells service, delivery, and cleaning robots for restaurants, hotels, retail, and industry, and is a German distributor of KEENON robots. Its Shopify store uses Social Intents for live chat.
Shopify App Pricing
Billed through your Shopify invoice. Start free and upgrade when you need more agents or chats.
| Plan | Monthly | Agents | Chats per month |
|---|---|---|---|
| Free | $0 | 1 | 20 |
| Starter | $49 | 3 | 200 |
| Basic | $79 | Unlimited | 1,000 |
| Pro | $132 | Unlimited | 5,000 |
Annual billing saves up to 25%. Current plans and limits are always on the Shopify App Store listing, which has been live since May 2014.
Shopify Live Chat Questions
Everything you need to know about adding live chat to your Shopify store.
Ready to Boost Your Shopify Sales?
Join hundreds of Shopify stores using Social Intents to convert more visitors into customers.
Free plan available. No credit card required.