AI Live Chat. Human When It Matters.
The #1 Live Chat + AI Agents for Microsoft Teams, Slack, and Google Chat.
AI agents trained on your brand resolve routine questions instantly, while your team handles the important conversations from the tools they already use.
No credit card required · 14-day free trial
Trusted by leading brands worldwide
In the AI agent era, we don't forget the human.
Configure your AI agent for how you run your business. AI first, AI after hours, or AI for scale. Transfer to your team for the important questions. Create tickets, follow up, and scale your customer support with Social Intents.
AI That Knows Your Business
Train an AI agent on your entire website in one click. It learns your products, services, and FAQs instantly. Answer 75% of questions automatically while complex issues route to your team.
- Powered by ChatGPT, Claude, or Gemini
- Automatic human handoff
- 24/7 instant responses
Reply from Microsoft Teams
Your team already lives in Microsoft Teams. Now they can respond to website visitors, WhatsApp messages, and SMS without leaving Teams. No new tools to learn.
- Chat notifications in Teams channels
- Route to different teams/departments
- Works with Teams mobile app
Reply from Slack
Turn Slack into your omni-channel support hub. Every website chat, WhatsApp message, and SMS becomes a Slack thread. Your team responds naturally, customers get instant help.
- Each chat = new Slack thread
- @mention teammates for help
- Full chat history in Slack
Unified Chat Support Inbox
See all your conversations in one place. Track response times, resolution rates, and customer satisfaction. Monitor your AI agent performance alongside team member metrics.
- Real-time chat monitoring
- Conversation analytics & reports
- Custom actions and integrations
Customer service just changed. AI answers first now. Buyers expect instant answers at midnight and a real human when it matters. The companies winning this shift let AI take the first response and save their people for the conversations that pay.
Train your AI agent on your entire website in seconds
Enter your URL or upload PDFs and help docs, and your AI agent instantly learns your products, services, and brand voice. It's like hiring a support agent who already knows everything about your business.
Choose your AI model
Pick ChatGPT, Claude, or Gemini based on your needs. Switch anytime.
Control how AI responds
AI answers first then hands off, works alongside team members, or only when you're offline.
AI Actions do real work
Look up orders, capture leads, and trigger custom workflows in your systems, right from the conversation. Explore AI Actions
80+ languages supported
Auto-detect and respond in your customer's language. Global support made easy.
AI answers instantly. Complex questions route to your team.
AI suggests responses. Team members approve or edit before sending.
Humans handle chats live. AI takes over after hours or when busy.
Choose your AI model
Meet customers on their channels. Answer from yours.
Customers reach out from your website, WhatsApp, Messenger, and SMS. Your team answers everything from Microsoft Teams, Slack, or Google Chat.
For Your Team
Microsoft Teams
Most PopularChat with website visitors directly from your Teams channels. Every conversation becomes a thread your whole team can see and respond to.
Slack
Turn any Slack channel into a support hub. Respond to website chats, WhatsApp messages, and SMS from one place.
Google Chat
Perfect for Google Workspace teams. Manage customer conversations from Google Chat and even Gmail.
For Your Customers
WhatsApp Business
Growing FastLet customers message you on WhatsApp. Your AI agent handles FAQs, escalates to your team when needed.
Website Live Chat
Beautiful, customizable chat widget for your website. Works on any platform including WordPress, Shopify, and custom sites.
AI agent + inbox, built as one
Most companies bolt a chatbot onto a separate helpdesk. Social Intents unifies the AI agent, inbox, tickets, and contacts in one platform, so automation and your team share full context inside Microsoft Teams, Slack, or Google Chat.
Omnichannel Inbox
Website chat, email, WhatsApp, SMS, and Messenger in one unified view. Every conversation in one place, whoever it comes from.
Ticketing
Turn any conversation into a ticket with status, assignment, and follow-up. Nothing slips through the cracks between shifts or time zones.
AI Actions
Your AI agent does more than answer. It looks up orders, books meetings, and updates your systems through custom actions. Learn more
Contacts
Every visitor becomes a contact with full conversation history across channels. Know who you are talking to before you say hello.
Analytics & Reports
Response times, resolution rates, AI performance, and agent activity. See what AI resolved and where your team makes the difference.
50+ Integrations
Connect your CRM, marketing stack, and workflow tools. Plus a developer API for anything custom. Browse integrations
Set up your live chat in 5 minutes. Seriously.
No complex setup. No expensive implementation. Just connect your team chat and start talking to customers.
Create your account
Sign up free. No credit card required. 14-day full-access trial.
Connect your tools
One-click integration with Teams, Slack, Google Chat, or Zoom.
Add to your website
Copy one line of code or use our WordPress/Shopify plugins.
Start chatting
Respond to customers from Teams, Slack, or let AI handle it.
Stop paying per seat for customer support software. Unlimited teammates on Basic plans and up, AI included on every plan, at a fraction of what Intercom, Zendesk, or Drift charge.
Agency Plans for Scale
Manage multiple client accounts from one dashboard. Custom branding, your pricing, our technology.
Built for your industry
From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are.
Ecommerce
Answer sizing, shipping, and returns instantly. AI trained on your catalog keeps shoppers moving to checkout.
Software & IT
Support users from the Slack or Teams channels your engineers already watch. Escalate bugs with full context.
Higher Education
Admissions, financial aid, and registrar questions answered around the clock, in the student's language.
Finance
Secure, professional client communication with routing to the right department every time.
Simple, transparent pricing
Start free trial (no credit card required). No hidden fees.
Lite
For solo professionals
- 1 Chat Widget
- 1 Seat
- 60 conversations/mo
- Teams, Slack, Google Chat Integrations
- ChatGPT AI Models
Starter
For small teams
- 1 Chat Widget
- 4 Seats
- 250 conversations/mo
- ChatGPT, Claude, or Gemini
- Teams, Slack, Google Chat Integrations
Basic
For growing teams
- 2 Chat Widgets
- Unlimited Seats
- 1,000 conversations/mo
- ChatGPT, Claude, or Gemini
- Teams, Slack, Google Chat Integrations
Pro
For scaling businesses
- 5 Chat Widgets
- Unlimited Seats
- 5,000 conversations/mo
- ChatGPT, Claude, or Gemini
- Teams, Slack, Google Chat Integrations
- Cross-team routing
- White Label
Business
For enterprise teams
- 10 Chat Widgets
- Unlimited Seats
- 10,000 conversations/mo
- ChatGPT, Claude, or Gemini
- Teams, Slack, Google Chat Integrations
- Real-time visitor monitoring
- Custom Escalation Routing
- White Label
Need more? See all plans or Agency Plans
Loved by teams worldwide
From startups to Fortune 500 companies, teams trust Social Intents for customer conversations.
Security your IT team will sign off on
Encrypted Everywhere
Data encrypted in transit and at rest on secure AWS infrastructure.
99.9% Uptime
Reliable infrastructure trusted by universities, enterprises, and Fortune 500 teams since 2014.
Your Data Stays Yours
Your transcripts and contacts belong to you. Export anytime.
Frequently asked questions
Ready to turn Teams, Slack, or Google Chat into your customer support platform?
Join 50,000+ teams who use Social Intents to offer omni-channel support from the tools they already use, with AI that handles the repetitive questions.
No credit card required • Setup in 5 minutes • Cancel anytime