The best Tidio alternativewith AI included in the price
Tidio meters live chat by billable conversations and sells its Lyro AI agent as a second meter that can cost more than the plan itself. Social Intents includes an AI agent on ChatGPT, Claude or Gemini in every plan, and your team answers from Microsoft Teams, Slack or Google Chat.
- 14-day free trial
- No credit card
- Unlimited agents on Basic and up
Social Intents
Tidio plan details from tidio.com/pricing, November 2026.
Quick answer
Updated November 3, 2026Why switch from Tidio?
Teams usually leave Tidio for three reasons. They want AI included in the plan rather than Lyro sold as a second meter. They want their team to answer from Microsoft Teams, Slack or Google Chat instead of the Tidio panel. And they want more than 10 seats without moving to a custom plan.
Social Intents covers all three: an AI agent on ChatGPT, Claude or Gemini in every plan, native Teams, Slack and Google Chat apps, and unlimited agents from $69 a month. For tier-by-tier costs, see our Tidio pricing breakdown.
Compare
Social Intents vs Tidio, feature by feature
Both are live chat with AI. Here is how they differ.
| Social Intents | Tidio | |
|---|---|---|
| Starting price | $39/mo (annual) | Free; Starter $29/mo |
| How usage is metered | One conversation allowance | Billable conversations + Lyro tiers |
| AI agent | Included in every plan | Lyro, from $39/mo for 50 |
| AI engines | ChatGPT, Claude or Gemini | Lyro (Tidio) |
| Train AI on your website and files | ||
| Seats | Unlimited on Basic and up | Up to 10 on Free to Growth |
| Answer chats from Microsoft Teams | ||
| Answer chats from Slack or Google Chat | ||
| WhatsApp & SMS in the same inbox | Basic and up | See Tidio plans |
| Help desk ticketing | Pro and up | |
| Proactive flows | Proactive chat invites | Flows add-on, from $29/mo |
| Free trial | 14 days | 7 days |
Reasons
Why teams switch from Tidio
What changes when your AI and your team share one plan.
AI without a second meter
Lyro conversations are billed in their own tiers on top of your Tidio plan. In Social Intents, AI and human conversations share one allowance, and the AI agent is included.
AI included from $39
Answer from Microsoft Teams, Slack or Google Chat
Chats post to the channel your team already watches. Agents join and reply from Teams, Slack or Google Chat on desktop or mobile, with no separate panel to keep open.
Desktop, web and mobile
Choose the AI model
Run your agent on GPT-6 Luna with no API key, or bring your own key for other GPT models, Claude or Gemini. Switch any time without retraining.
ChatGPT, Claude or Gemini
AI actions and ticketing on one plan
Let the AI look up orders through your APIs, route sales and support to different channels, and turn follow-ups into tickets.
Pro plan, unlimited seats
Pricing
Pricing compared
Annual billing list prices. Tidio’s Lyro AI and Flows are billed on top of the plan.
Tidio
- Free, 50 conversations$0
- Starter, 100 conversations$24/mo
- Growth, 250 to 2,000 conversations$49 to $291/mo
- Lyro AI, 50 to 1,000 AI conversations$33 to $583/mo
- Flows add-onFrom $29/mo
- PlusFrom $300/mo
Social Intents
- Starter, 4 seats, 250 conversations$39/mo
- Basic, unlimited seats, 1,000 conversations$69/mo
- Pro, ticketing + AI actions, 5,000 conversations$99/mo
- Business, 10,000 conversations$199/mo
- AI agentIncluded
- Answer from Teams, Slack, Google ChatIncluded
Example: 1,000 human chats plus 500 Lyro conversations costs about $441 a month on Tidio and $99 on Social Intents Pro. Run your own numbers
Migration
Switch from Tidio in under an hour
No downtime for visitors. Keep your history.
-
Step 1
Export from Tidio
Download your contacts and chat history before your subscription ends.
-
Step 2
Connect your team app
Start a free trial and connect Microsoft Teams, Slack or Google Chat.
-
Step 3
Train your AI agent
Add your website, sitemap or files. This replaces your Lyro setup.
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Step 4
Swap the widget
Replace the Tidio script, or install our Shopify or WordPress app, then cancel Tidio.
Fair comparison
An honest fit check
Tidio is a good product. Here is when each one makes sense.
Stay with Tidio if you need
- A free plan for a very low-volume site
- A visual Flows builder for marketing automations
- Tidio’s Lyro with a resolution guarantee on Premium
- An ecommerce-first panel your team already knows
Switch to Social Intents if you want
- Your AI agent included in the plan, not on a second meter
- Your team answering from Microsoft Teams, Slack or Google Chat
- Unlimited seats from $69 a month
- A choice of ChatGPT, Claude or Gemini
Comparing more than two tools?
Our guide to the 12 best Tidio alternatives for live chat and AI chatbots covers pricing, strengths and who each one suits.
Get AI and live chat on one flat plan
Answer from Microsoft Teams, Slack or Google Chat, with an AI agent included.
Tidio alternative FAQ
Common questions from teams comparing Tidio and Social Intents.
What is the best Tidio alternative in 2026?
Why switch from Tidio to Social Intents?
How does Social Intents pricing compare to Tidio?
Does Social Intents have an AI chatbot like Tidio Lyro?
Can I use Microsoft Teams or Slack with Tidio?
Does Social Intents work with Shopify and WordPress?
Keep comparing
More pricing breakdowns and comparisons.
Switch from Tidio today
Train an AI agent on your site in minutes and answer from Microsoft Teams, Slack or Google Chat on one flat plan.
14-day free trial · No credit card required · Unlimited agents on Basic and up
Pricing sources: tidio.com/pricing, checked November 3, 2026. All prices are US list prices in USD before tax and any negotiated discounts. Vendors change pricing often, so confirm current numbers on their site before you buy. Tidio is a trademark of its owner. Social Intents is not affiliated with or endorsed by Tidio.